COVID-19 UPDATE

We’ve missed taking you to Far, Far Away! Since we closed on March 18, we’ve been working tirelessly to make sure that when we’re ready to reopen and welcome you back, it will be in the safest way possible. 

This year isn’t what any of us could have expected, but we want you to know that we’ll be here for you and your family as you reconnect in a completely new way. Our team of health and safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority.

Some of the measures may be clearly visible to you from the moment you arrive at Shrek’s Adventure London and others require consideration from our guests to help ensure everyone has a magical visit. You can find out about the changes we’re implementing here

Our website and Twitter channel @ShreksAdventure will stay up to date with the latest information on when we can reopen. In the meantime, please see below for queries and existing and future bookings.

 

Information for guests looking to book tickets and those with existing tickets

If you are looking to make a future booking, or have an existing booking please see instructions and clarifications below which may answer some of your more immediate questions:

 

Guests looking to book future tickets:

 

Guests with existing Shrek’s Adventure! London Standard tickets, Fast Track tickets and VIP Experiences

  • If you have booked one of these tickets AND our attraction is closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020).
  • You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your timeslot here: https://www.shreksadventure.com/london/tickets/?package=65959

 

Guests with existing London combination tickets and promotional offer tickets

 

Guests with tickets purchased through a third-party:

  • We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team SALondon@merlinentertainments.biz and we will be more than happy to help.

 

If the above does not answer your question about existing or future bookings, our team is on hand to help at SALondon@merlinentertainments.biz

As a result of this temporary closure, our guest experience team is helping a much higher volume of guests than normal with their enquiries. Please rest assured our team will endeavour to respond to you as soon as possible.

 

We appreciate and value your patience and apologise for any inconvenience this may cause during this unprecedented time.

We’ll be sharing our full plans soon, in the meantime, we’ll be sharing lots of ways to keep you and your family entertained!

 

Page last updated: 01/07/2020