COVID-19 UPDATE

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have made the decision to temporarily close Shrek's Adventure! London as a precautionary measure. 

We have made this decision to protect the health and well being of our guests and team, which are always our top priority. The closures, which are effective 20 March, are consistent with the Government’s guidance to prevent further outbreak. 

We will continue to monitor the situation closely, please refer to our websites and social channels for further updates on a date when we will reopen. 

We apologise for any inconvenience this decision may cause. Our website and Twitter channel @ShreksAdventure will stay up to date with the latest information. Our team remains on hand to help you with any questions you may have about your existing bookings, contact them at: SALGuestExperience@merlinentertainments.biz. 

Thank you for your cooperation and understanding. 

INFORMATION FOR GUESTS WITH EXISTING BOOKINGS

As a result of this temporary closure, our customer experience team are helping a much higher volume of customers than normal with their enquiries. We appreciate and value your patience at this time, if you have already contacted us please rest assured that our team are endeavouring to respond to you as soon as possible. 

If you have an existing booking, or have not yet contacted us, please see instructions and clarifications below which may answer some of your more immediate questions: 

  • If you have booked a ticket and our attraction is closed, your ticket is valid until the end of the year (31 December 2020). Please get in touch with our team to amend your existing bookings.
  • Email us on SALGuestExperience@merlinentertainments.biz and include your Name, Booking Confirmation Number, and Phone Number, and we will follow-up with you in due course.
  • If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.
  • We will continue to monitor the situation closely, please refer to this web page and social channels for further updates on a date when we will reopen. 

We apologise for any inconvenience this may cause and appreciate your patience during this unprecedented time. 

UPDATE ON TROLLS WORLD TOUR EXPERIENCE

The health and safety of our guests and team is our top priority and further to the Government’s updated advice on Covid-19 coronavirus we will be postponing the launch of the Trolls World Tour Feel Your Beat experience at Shrek's Adventure! until later in the year. 

We apologise for any inconvenience and we will update this page and social channels @ShreksAdventure as soon as we have a new, confirmed date for launch.

We thank you for your cooperation and understanding.  If you have any enquiries regarding pre-booked tickets please contact us at SALGuestExperience@merlinentertainments.biz