[22nd February 2021]
Following the recent update from the UK Government in response to COVID-19, we are following the latest guidance and will remain temporarily closed as a precautionary measure.
We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as we are able to do so.
For any further information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.
Please keep checking our website and social media channels for the latest information.
Thank you for your co-operation and understanding.
Frequently asked questions
We will remain temporarily closed based on the latest guidance from the UK Government in response to the COVID-19 outbreak.
We will reopen as soon as we are able to do so. Please keep checking our website and social media channels for the latest information.
If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised reopening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.
We will be in touch when we have a confirmed reopening date. Please refer to our website and social channels for the latest updates.
Please get in touch with our team on SALguestexperience@merlinentertainments.biz