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Covid-19 FAQs

Latest Update

We remain temporarily closed, but in line with the Government’s roadmap out of lockdown we plan to reopen from May 17. You can pre-book tickets now and your tickets are covered by our Booking Guarantee 

For information about your booking, please review the FAQs below to find out the best next steps and who to contact if you need further assistance.

Please keep checking our website and social media for the latest information.

Frequently asked questions

We will remain temporarily closed based on the latest guidance from the UK Government in response to the COVID-19 outbreak.  

In line with the Government’s roadmap out of lockdown we plan to reopen from May 17. Please keep checking our website and social media channels for the latest information.

If you have booked a ticket to visit us and we are still closed, it is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to the end of 2021.

Please get in touch with our team on SALguestexperience@merlinentertainments.biz