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FAQs and help centre

Have a question? We recommend you first check out our helpful Information Guide. If it doesn’t answer any questions you might have, try our Help Centre. Otherwise, please feel free to get in touch with us.

Visit help centre

Contact us

Phone

Bookings, groups and general information: 03333 212001. This number is open from 9am – 5pm daily.

Email

If you have any enquiries or want to leave us some feedback about your visit, please email us at: SALGuestExperience@merlinentertainments.biz. The team will endeavour to get back to you within 7 working days. We ask that you contact us within 28 days of your visit and keep hold of your tickets and receipts.

Post

Guest Experience Team, Shrek’s Adventure! London, Riverside Building County Hall, Westminster Bridge Road, London SE17PB

Claims notification enquiries

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.

Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.

If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com