Additional Information

We have a disabled toilet at the entrance of the tour on the first floor opposite the lifts. This is fitted with an alarm, hand rail on the left hand side a separate wash basin and hand dryer. If a toilet is required prior to entry the closest disabled toilets are found by the London Eye ticket office which is on ground level.

Pregnant guests are welcome to visit Shrek’s Adventure at any time during their pregnancy and can take part in all of our shows. The tour itself can take up to one and a half hours where you will be walking and standing the majority of the time.

The magic bus is a 4D cinema experience that includes water sprays, air blasts, fog and aromas. You should not experience this section of the tour if you suffer from any disorder or condition that may be affected by any of the above, or if you have an overly sensitive nose and don’t like the smell of swamps!

The bus is not suitable for guests who suffer from the following conditions: Epilepsy, motion sickness, if you have a heart condition or if you are fitted with a pacemaker, Asthma, any other chronic illness.

The bus is accessible to wheelchair users who are able to transfer up one step, into the seat and have the ability to sit upright

We use lifts within our attraction to take guests from the ground to first floor. This lasts 10 seconds, and there is a magical distraction inside in the form of Gingy the Gingerbread Man. However if you cannot experience the lift, please speak to a member of staff who will bypass you past the lifts. Please note that this will incur a very short cut through The London Dungeon which may be dark. This will last approx. 10 seconds and you will be accompanied by a staff member at all times (there will be no actors or narrow spaces). You will also need to walk up a set of stairs so please ensure you are physically able to do so before enquiring about bypassing the lift.

We also have a mirror maze just after Game Show which some guests may find uncomfortable. If this is the case, please speak to the actor and advise them that you would like to bypass the maze.

We have a disabled toilet at the entrance of the tour on the first floor opposite the lifts. This is fitted with an alarm, hand rail on the left hand side a separate wash basin and hand dryer. If a toilet is required prior to entry the closest disabled toilets are found by the London Eye ticket office which is on ground level.