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Accessibility: Sensory Journey

See, Hear, Touch, Smell

Shrek's Adventure! London is an immersive experience which means that there are moments of loud noise, fake smells pumped in (like the smell of cinnamon in Muffin Man's Bakery), and interesting and varied things to look at and touch. However, we recognise this total immersion may be difficult for people who are neurodivergent or have additional sensory needs. To help you be prepared for the experience, we have put together the following sensory journey which describes each different area of the attraction. 

 

Read on for in depth look into the sensory journey of Shrek's Adventure! London.

Departures | Shrek's Adventure London

Entering the attraction

In this section of the attraction, you will:

- Pick up your tickets

- Ride in a lift

- Have an opportunity to use the toilets

- Have a picture taken (optional)

- At peak periods you may need to queue

Admissions

Admissions

Here you will enter and show or purchase your tickets. It can get quite busy in this area and sometimes there might be a queue to get in. If you need assistance at any point when queuing, then please speak to a member of the team. 

See

Staff, guests, TV screens, Fun House Mirrors, Flashing lights, Marty the Zebra and the Penguins of Madagascar

Hear

Music, security scanner beeping, X-Ray machine buzzing

Touch

Glass, plastic, rope, ticket machine screens, wooden counter

Smell

General attraction smells, food smells from outside

Lift

Lift

Here you will find the magic lifts to take you on your adventure. If you would rather use the stairs please speak to a member of the team. This area can get busy during peak times. The lift last 15 seconds and a video of Gingy plays above you. 

See

Staff, other guests, flashing lights, green ropes, two big doors, buttons, Gingy video

Hear

Character announcements and animal sounds over the tannoy system, staff member welcoming everyone, lift music, lift announcements, Gingy speaking

Touch

Lift buttons (although it is a magic lift so these don’t need to be pressed), wooden walls, ropes

Smell

General attraction smells, other guests

Toilets 1

Toilets

There are toilets after you leave the lift including a disabled access toilet. 

See

Stained glass windows, portraits of characters, entrance to toilets; male, female and accessible toilets (red emergency cord), mirrors, hand dryers, sinks, staff and guests.

Hear

Character voices in the toilets, sound effects, announcements over tannoy system, music, guests.

Touch

Doors, handles, rope, wooden and glass panels.

Smell

Cleaning products

Departures | Shrek's Adventure London

Departures

Here you will leave for your tour of Far Far Away. There is an optional photo point. You can also store buggies here but not bags. If your buggy is required for accessibility, please let our team know. There is an optional photo point here, let us know if you want to skip this. 

See

Buggies being folded down, staff, guests, sweets, slush machine, character ears, suitcases, flashing lights, queues, photographs being taken, picture of Shrek and Fiona on the walls

Hear

Announcements over the tannoy, staff, guests, camera clicking, Head Tour Guide speaking to guests over a microphone, character sounds, music

Touch

Rope, Confectionary items, character ears, leather suitcases

Smell

Sweet smell of slush

Bus Ride

Starting the experience

In this section of the attraction, you will:

- Meet the Head Tour Guide

- Sing and dance to start the magic bus

- Ride on the magic bus to Far Far Away

- See (and smell) Shrek's Swamp

Welcome Corridor

Welcome Corridor

This is the beginning of the tour, you will first be greeted by the Head Tour Guide who will describe the rules of the adventure - no phones, no photography and no touching the characters. You will then walk down the gallery which shows all of Shrek's past adventures. 

See

The head tour guide in a blue suit, wooden podium with lots of buttons, suitcases, TV Screen showing the rules for the tour, flashing lights, portraits of Shrek characters, wooden walls, two big doors, spotlights, light patterns on the floor. 

Hear

Head tour guide talking, guests joining in, announcements over the tannoy, loud music playing, Head Tour Guide introducing the portraits, fanfare sounds as the doors open, guests talking.  

Touch

Wooden podium, wooden doors

Smell

N/A

9. Bus Depot Small

Bus Depot

Then the Head Tour Guide will need your help to sing and start the bus which will take you to Far Far Away. 

See

Big red buses, tools and machinery, large TV screen showing characters, podium, boxes, suitcases, dancing, guests, haze and smoke

Hear

Head tour guide speaking on the microphone, music, bus engines, sound effects, fanfare, cheering, clapping

Touch

Big red button, wooden podium, rope, lamppost, shelves, boxes, tarmac floor

Smell

Haze and smoke 

Bus Ride

Magic Bus

If you don’t want to experience the magic bus please speak to a member of staff wearing blue who will show you to the ride bypass area where the film can be viewed on a TV screen. Priority seating is at the back of the bus. Wheelchair user's position is at the back left of the bus and a staff member will assist you.

See

Red bus with bench seating, a screen that surrounds the bus, a video which plays showing you flying, flashing lights, lots of characters, guests, staff member wearing blue, TV screen, on video fireworks, trains

Hear

Donkey, Fiona, The Penguins, cheering, Rumpelstiltskin and the witches, sound effects of flying and crashing, dong of big ben, music, background sounds, trains, fireworks

Touch

Plastic of the bus seats, the water spray that comes out, air blasts.

Smell

Fireworks, smoke, haze

Shrek Swamp

Shrek's Swamp

You will meet Cinderella who will help you on your journey through Far Far Away.  

See

Shrek’s toilet, leaves and bushes, Cinderella, flashing lights, a guest getting put into the toilet, water spray

Hear

Cinderella, Donkey, toilet exploding & toilet noises, music, witches

Touch

Leaves, sticks, wooden door, foliage, spongy textured floor, gold tooth

Smell

Swamp smells, haze / smoke

Mirror Maze

The Adventure!

In this section of the attraction, you will:

- Meet characters from Shrek like The Muffin Man, Doris the ugly stepsister and Puss in Boots

- Save Pinocchio from Lord Farrquuad's dungeon

- Walk through the Mirror Maze

Fortune Teller

Fortune Teller's Carriage

Here you will meet Esmo the fortune teller a cheeky cockney who might help you move forward in your quest for a small price.

See

Esmo, flashing lights, crystal ball lighting up, characters in projection, books, dancing, audience participation

Hear

Music, lightening, sound effects, witches, Esmo, Guests

Touch

Wooden walls, tablecloth, door handle

Smell

Haze, smoke

Poison Apple Pub

Poison Apple Pub

Doris the ugly sister turned barmaid greets you and Puss in Boots jumps into a video screen to help you on your quest.

See

Doris, Puss in boots, flashing lights, water spray, piano, bar and drinks, tables and stools, fire, cauldron, hair ball.

Hear

Piano Music, thunder and lightning, puss in boots, witches, singing.

Touch

Wooden tables and chairs, cobble stones, wooden bar, hairball, water spray

Smell

Haze and smoke from the cauldron

Farquaads Dungeon

Farquaad's Dungeon

This is where you will meet Lord Farquads henchman Thelonious and take part in his gameshow and save Pinocchio.

See

Benches, buttons lighting up, spotlights, red curtains, Pinocchio, Thelonious, magic mirrors, ‘Eye-phone’, haze.

Hear

Music, buzzers, mechanical noises, Pinocchio talking, witches

Touch

Chairs moving, air blasting, wooden benches, plastic button, plastic fake insect (optional)

Smell

Haze, smoke

Mirror Maze

Mirror Maze

This is a walk-through mirror maze that has tight corners and can be disorientating. If you wish to bypass this section, please speak to the character before and they can assist you in moving to the next room via an alternative route. Once you enter, the only way out is with the help of a character who will come and get you.

See

Mirrors, screens with magic mirror playing and Shrek and donkey, low lighting, brick walls.

Hear

Shrek and Donkey, shouting, magic mirrors.

Touch

Mirrors, glass, brick wall, carpet

Smell

Haze, smoke

The Bakery

The Adventure Continued!

In this section of the attraction, you will:

- Meet the Muffin Man and with Donkey's help create a spell

- Enter the magic portal and be transported away

- Be locked in a prison and freed by Shrek

- Meet Shrek and take a photo with him

Outside Bakery

Drury Lane

Here you might see Sleeping Beauty and, if she’s awake, she will help you get to the muffin man.

See

Sleeping Beauty, Bags of flour, wheelbarrow, windows, podium, Gingy, spotlights

Hear

Sleeping beauty, Gingy, music

Touch

Foliage, wooden door, sacks of flour

Smell

Cinnamon from the muffin man’s bakery.

The Bakery

Muffin Man's Bakery

Here the Muffin Man will help you cook up the Magic Portal with a little help from guests and Donkey

See

Big pot, Donkey, Muffin Man, water splashes, projection, flashing lights, lightening, Gingy

Hear

Gingy, Donkey, witches, sound effects, lightening, Rumpelstiltskin

Touch

Onion, water splashes, mist from the pot

Smell

Mist, bakery smells, cinnamon

Show info

Magic Portal

Magic Portal

You'll need to use a magic portal to get back to London! 

See

Projection of different characters, flashing lights, foliage, and bushes

Hear

Character voices, sound effects, wind

Touch

Wind from the fans, air blasts, foliage, branches

Smell

Haze, Smoke

The Prison

The Prison

Opps the magic portal didn’t go to plan, but don’t worry Princess Fiona and Shrek are here to help you escape the prison.

See

Skeletons, brick walls, benches, Rumpelstiltskin, Shrek, Princess Fiona, flashing lights

Hear

Rumbling noise when the building shakes, Shrek, Princess Fiona, Rumpelstiltskin

Touch

Air blast, "rats" on your legs which feels like a ball moving inside the bench, leather benches, bricks

Smell

N/A

Shrek Meet And Greet

Shrek Meet and Greet

This is your opportunity to meet Shrek and have a photo. If you would like to skip the photo or the meet and greet, please speak to a member of the team wearing green who will be able to assist you.

See

Shrek, Shrek’s buddy dressed in green, camera, queue, London scene, projection of a train, low lighting.

Hear

Train noises, Shrek’s buddy welcoming the group, guests, camera sounds, I’m a believer playing, loud announcements over the tannoy by Gingy

Touch

Shrek’s hand for a high five, Camera wrist band, phone box, post box

Smell

N/A

Kung Fu Panda 1

Finishing your journey

In this section of the attraction, you will:

- Play some Kung Fu Panda games

- See the How to Train Your Dragon area

- Buy photos from the photo desk

- Leave through the gift shop

Kung Fu Panda 1

Dreamstations

Here you can visit our other DreamWorks tours destinations Berk and the Valley of Peace, this is a self guided area so you can spend as much time as you like here and take photos.

See

Dragons, Vikings, Kung Fu Panda, Screens, punch bags, games, iPad, rocks

Hear

Music, character voices, guests, sound effects

Touch

Rocks, punchbags, soft play cushion, plastic buttons, iPad screen

Smell

N/A

Photo Desk

Buggy Collection, Photo Desk and Lifts

This is where you can collect your buggies and then view your photos. If you do not want to view your photos you can skip the queue and head straight to the lifts. Inside the lifts, a short video will play, the lift lasts 15 seconds.

See

TV screens, photo books, queues, staff, buggies, key rings, lifts, Gingy in the lift, flahsing lights

Hear

Gingy, lift music, lift mechanics, guests talking, lift announcements

Touch

Lift buttons (although it is a magic lift so these don’t need to be pressed), wooden walls, screen, photos

Smell

Other guests, general attraction smells

Gift Shop

Gift Shop

You will exit through the Gift shop. This is where you can purchase a souvenir, this area can get quite busy so please speak to a member of staff if you require assistance.

See

Toys, keyrings, clothes, magnets, drinkware, sweets, drinks, shelves, characters, ice creams

Hear

Music, character announcements, staff, guests

Touch

Toys, magnets, keyrings, drinkware, sweets, shelves, ice creams, clothes, card machine, buttons, bags

Smell

General attraction smells, food smells from outside

Thank you for reading this sensory journey. If you require further accessibility information, then please see our full accessibility guide

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