FAQs

During your adventure you’ll meet many characters (princesses and donkeys included), but as in all fairytales you may also encounter a witch or two, which some of our younger audience may find scary! Whilst there’s no age limit, we recommend Shrek's Adventure! London for children aged 6-12 (and for those younger knights and princesses feeling especially brave).

Shrek’s Adventure is suitable for all ages, and children under the age of 2 enjoy free entry*. However, the recommended age is 6 and above. 

Children 15 and under must be accompanied by an adult aged 18 years or over.

Please note that all tickets are non-refundable, so be sure before purchasing. For detailed terms and conditions, click the provided link.

*Effective from 20 July 2023 onwards, children under 2 will enjoy free entry. This replaces previous policies.

Tours last approximately 1 hour excluding any additional queuing times. There is an interactive area at the end of the tour where you can meet your favourite friends from other DreamWorks worlds like Kung Fu Panda and How to Train Your Dragon; you may spend as long as you want in this area. The time on your ticket is the time you are allowed to enter the building and queue. Queue times differ depending on attendance levels and can go from 10-30 minutes.

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

Shrek's Adventure! London is an immersive, walkthrough experience where a whole cast of your favourite Shrek characters brings the story to life around you. 

The tours are run only in English to cater to the vast majority of international visitors. Many non-English speakers still enjoy the sensory nature of our tours but may not experience the attraction in the same way as those proficient in English. Unfortunately, audio guides are not available at this time

There are some moments of mild peril which some younger guests may find scary. Please see our Sensory Journey for information on each space and some of the elements you may see in each area. 

Pregnant people are welcome at Shrek's Adventure! London but please be aware this is a mostly standing or walking experience with little chance to sit down. 

Photography is not permitted at any time whilst on the main tour. You can take photos in our admission area and at the end of the tour. 

The magic bus includes water sprays, air blasts, fog and aromas. You should not experience this section of the tour if you suffer from any disorder or condition that may be affected by any of the above.

The bus is not suitable for guests who suffer from the conditions below;

• Epilepsy
• Motion sickness
• If you have a heart condition or if you are fitted with a pacemaker
• Asthma
• Any other chronic illness

The bus is accessible to wheelchair users who are able to transfer up one step, into the seat and have the ability to sit upright.

At Shrek's Adventure! London, smoking or vaping is not permitted. Visitors cannot smoke, use e-cigarettes or vaping products anywhere in the attraction. 

Opening times vary. Please see full opening times here. 

We recommend 6-12 but there are no restrictions on age and under 5s are admitted with parent's approval. 

No, any under 16s must be accompanied by someone over 18.

There is no dress code but you may want to wear comfy shoes as majority of the tour will be spent standing.

There is no cloakroom in the attraction. 

We do not accept suitcases or large items of hand luggage into this attraction. If you arrive with these items, you will be directed to a left luggage service. The closest are at the London Eye ticket office or Waterloo station.

Handbags and backpacks up to a 30litre capacity will be permitted.

Unfortunately, buggies are not permitted on the trip to Far Far Away. However, you can leave them free of charge at our buggy bay for the duration of your tour. Please note, bags cannot be left with the buggy. 

Yes we have a gift shop which is situated at the end of the tour, but it can also be accessed from Queen's Walk. 

There are toilets at the start of the tour only.

Yes, inside the disabled toilet at the start of the tour. 

You will save more on your visit by booking online in advance! Here’s why it’s the best choice:

• Lowest Price Guarantee: Booking early online ensures you get the lowest available rates, which are often significantly cheaper than the door price
• Beat On the Door Prices: Avoid higher prices at walk-up by securing your tickets ahead of time
• Guaranteed Entry: During peak times, attractions can fill up quickly. Booking in advance guarantees your spot and preferred time slot

Visit our tickets page for the best rates when pre-booking online and secure your spot at a discounted price today!

Please arrive at the attraction within the time indicated on your booking confirmation.

Please note: If you do not arrive within your allocated arrival time, there may be an extended wait for the next available show time. In busy periods we cannot guarantee entry if you miss your arrival time.

If you miss your pre-booked 15-minute timeslot, we cannot guarantee entry. This is dependent on capacity on the day. If you know in advance you will be unable to make your timeslot, you can reschedule using our online booking portal up to 1 hour before your original entry time. 

Ticket prices vary depending on the day and ticket type you're booking - please see our Tickets and Prices page for full details. 

We have a range of different ticket types, please see our Tickets and Prices page for full details. 

No, we have no additional booking fee.

We strongly advise you pre-book to ensure your timeslot. We cannot guarantee entry if you attempt to book in person, particularly during Peak.  

An Anytime Ticket gives you flexibility and allows you to arrive at any time on your chosen date. please see our Tickets and Prices page for full details. 

No, you will receive an email ticket which will contain a barcode per ticket purchased and can be presented on a mobile for scanning on entry.

Yes, you are entitled to reschedule up to 3 times as long as it is at least 1 hour prior to your booked timeslot. You can do this here. 

Tickets are non-refundable as per our Terms and Conditions. You are entitled to reschedule your tickets up to 1 hour prior to your timeslot using our online booking portal. 

You can pre-book a wheelchair timeslot online here. We admit 1 wheelchair user per hour, at each quarter past the hour. We currently do not have wheelchairs available for hire. Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring. Unfortunately, we are unable to admit mobility scooters.

Please pre-book a wheelchair timeslot following the link above. All wheelchair timeslots must be accompanied with an attraction ticket. If you are unable to book at wheelchair timeslot and tickets at the same time, please visit at the time of your wheelchair timeslot. Please note we are only able to accommodate 1 wheelchair booking per timeslot.

There is a clearly marked space for wheelchairs in each performance area to ensure wheelchair users have an uninterrupted view. 

For more accessibility information please see our full guide. 

You can book a free carer ticket alongside your order when purchasing a standard, anytime or multi-attraction ticket in advance from our website. You must purchase at least 1 full-priced ticket to be able to add a carer ticket to your basket.

On the day of your visit, you must present one of the following documents as proof of eligibility:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
• A valid Blue Badge
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• Credibility’s Access Card with the carer/companion symbol
• An International Equivalent of the Above

Terms & Conditions

• Free carer tickets are only available when purchasing at least one full-priced ticket
• Big Bus does not offer carer tickets. If a carer wishes to join a Big Bus tour, a standard ticket must be purchased on the Big Bus official website.

There is no student ticket currently available at Shrek's Adventure. 

At Shrek’s Adventure we may take part in the odd ogre-sized offer but it would be disappointing to arrive and find that your voucher isn’t valid.

Make sure you're wearing your shrek-tactles to check the full terms and conditions to see if your voucher is valid with us or if there are any exclusion dates.   Details of where these conditions can be found will be printed on the voucher.

Shrek’s Adventure! London operates a timed ticketing system and has a limited capacity each day.  During peak periods we will sell out so we suggest arriving as early as your cotton socks can carry you on the day of your visit to redeem your voucher and secure an entry time.  Some vouchers do allow on line booking but the majority don’t, so make sure you check your voucher for details.

If you want to avoid ogre-sized disappointment booking by our website guarantees your entry and you can save up to 20%! That could buy Donkey a waffle or two!

🎫 Select your combo ticket from our multi-attractions page here

🕒 The time slot booked is for your visit to Shrek’s Adventure! London only

🗓️ You have 90 days to visit the remaining attractions at your leisure. Please ensure you book a free timed-entry ticket before you visit each attraction, using our booking portal

🆓 You can reschedule your tickets for free up to 1 hour in advance if your plans change

Entry to all attractions is subject to availability, we recommend booking entry times in advance, especially during peak times or if combining visits into one day.

Yes, you can buy combo tickets at the door. However, please note:

• Price Difference: Multi-attraction tickets purchased online are slightly cheaper than those bought at the door
• Limited Availability: While we do offer multi-attraction tickets at the door, we cannot guarantee entry if time slots are fully booked. To avoid disappointment, we strongly recommend purchasing your tickets online in advance.

Online multi-attraction tickets are typically priced at a discount compared to purchasing individual tickets at the attraction. The exact savings vary, but buying online always offers the best value for your visit.

You can reserve a timeslot to other attraction(s) via our Booking Portal. You can reschedule your booking up to 3 times from the date you visit Shrek's Adventure! London.

This is to ensure you have guaranteed entry to your chosen attraction(s) as each attraction has limited capacity and operate at a first come first serve basis. To avoid disappointment, please reserve your timeslot(s) via our Booking Portal at your earliest convenience.

The timeslot you reserved at the time of booking is for Shrek's Adventure! London only. For guaranteed entry to other attraction(s), please ensure you reserve a timeslot for each attraction individually via our Booking Portal.

Your ticket is valid for 90 days from the date you visit Shrek's Adventure! London. Please book a timeslot for another date/time.

Yes - just head over to our Booking Portal. You can reschedule for free 3 times up to 1 hour prior to the date you are due to visit Shrek's Adventure! London.

Our address is - Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB. Right next to the London Eye!

Find us on Google Maps here - https://goo.gl/maps/zDCKC1ywF1hA3ZA8A

Driving to Shrek's Adventure! London may be challenging due to our central London location. Usually it is quicker and easier to take public transport to reach us. However if you prefer to drive, we have agreements in place with the following local car parks

National Theatre Car Park

• £6 day rate, prebooked through their website; Horizon Parking
• Opening hours are Mon-Sun: 0700-1900

Q-Park Car Park

• 30% discount across all their Central London locations (including Chinatown, Trafalgar & Leicester Square)
• To receive your discount please visit https://www.q-park.co.uk/en-gb/cities/london/, click on Pre-Booking and use the promotional code SHREKSADV when making your booking

Please note that Shrek's Adventure! London is within the Congestion Charge Zone.

Shrek's Adventure! London is located within easy walking distance from several London tube stations: Waterloo, Embankment, Charing Cross and Westminster. Waterloo is the closest tube station and is about five minutes walking distance. 

We have local stops which include the no. 211, 77 and 381.

We are a short walk from National Railway stations Waterloo and Charing Cross.

Yes! Please see our schools page for more information.

Yes - we prefer schools to book into morning timeslots. Please see our Schools page for more information. 

We always endeavour to keep large groups and schools in exclusive tours, but especially in peak periods, we are not always able to do so. 

You can pre-book your group (10+) booking online here. 

Yes! We love hosting birthday parties. You can find out more information about our parties and book here. 

Photography is not permitted at any time whilst on the main tour. You can take photos in our admission area and at the end of the tour. 

There are official photo capture points in the attraction where our photographers will take your photos. You will have the opportunity to purchase these at our photo desk the end of the tour. 

If you have purchased our digital image package, please click here to download your photos with your download code as listed on your receipt.

If you are a Merlin Annual Pass holder, you do need to book a timeslot or you will not gain entry to the attraction. You can do this through our booking system here. 

To purchase Merlin Annual Pass Friends and Family tickets for Shrek's Adventure! London please visit here. Please note the Merlin Passholder must be attending on the day and produce a valid Merlin Pass to collect the tickets from Tickets Sales and Collection.

Please note: All Merlin Passholders must reserve their entry in advance. To book your tickets, please click here. We strongly recommend reserving your Passholder tickets prior to booking your Friends and Family Tickets.

Restriction dates vary depending on the level of pass you have. Please see here for full breakdown. 

Yes of course, you can purchase a pass through our online booking portal. Find out more information here. 

As part of limited time or special events at selected attractions, POP Badges with selected designs are sometimes available for guests and Merlin Annual Passholders. You can also swap POP Badges, which means if you have a badge and spot a member of our team with a badge on their lanyard with a design that you prefer, you can ask them to swap their badge for one of yours!

Due to the special nature of POP Badges and their exclusive designs, any badges in distribution are subject to availability for a limited time only, and as such availability cannot be guaranteed – all badges, except the starter badges received in new Gold or Platinum Merlin Annual Pass privilege packs, are limited editions so need to be snapped up quick!

If you have seen an attraction release information on a new badge, we recommend planning your visit to them in advance, ensuring a prompt arrival to increase your chance of adding one of these badges to your collection – remember, availability is not guaranteed and is subject to our fair swapping guide below.

When swapping, please remember to follow the Fair Swapping Guide for Collectors:

• Staff who have POP Badges are sometimes able to swap, however please be considerate if they are currently operating a ride or caring for our animals.
• Collectors are responsible for their personal collection of POP Badges and our attractions cannot be held accountable for any losses that may occur on the premises.
• For fair swapping, our POP Badge policy is 1 badge for 1 badge per swap, regardless of the POP Badge’s status or rarity.
• Be considerate of other people’s collections and do not pressure them to swap something they may want to hold onto for their personal collection.
• POP Badges are NOT for resale and hold no value. Do not pay someone for POP Badges as they are making unlawful profit from the attraction's intellectual property.