COVID-19 Requirements
With all COVID-19 restrictions ending in England on 24 Feb 2022, our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our attractions, including enhanced cleaning, hand sanitiser and increased ventilation. In our indoor attractions, key walkways or busier areas, guests may still see signage stating ‘Face Coverings Recommended,’ which is in line with public health guidance. Those staff who may wish to continue wearing a face covering whilst working will have the option to do so. At Merlin Entertainments, the safety of our guests and staff remains of paramount importance and we’ll therefore continue to monitor and review this situation.
If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit and contact us to rearrange your booking.
Frequently asked questions
We recommend guests continue to wear face coverings throughout our indoor attractions, unless you are exempt.
Yes, if an employee has symptoms, or tests positive, they either work from home (if possible) or take sick leave for at least the recommended five days. We will continue to make lateral flow tests available at our UK attractions and corporate sites until current stocks are depleted. At Merlin Entertainments, the safety of our guests and staff remains of paramount importance and we’ll therefore continue to monitor and review this situation.
Unfortunately, due to security reasons we are unable to accept suitcases or large items of hand luggage into this attraction. If you arrive with these items you will be directed to left luggage services at Charing Cross station before entry. Handbags and backpacks up to a 30litre capacity will be permitted.
Unfortunately, buggies are not permitted on the trip to Far Far Away. However, you can leave them free of charge at our buggy bay for the duration of your tour. Please note, bags can not be left with the buggy.
Ticket Information & Bookings
It is easy to re-validate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to 24 hours before your arrival time.
If you require any further assistance please get in touch with our Guest Experience Team on SALGuestExperience@merlinentertainments.biz including your Name and Booking Number in the email, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.
We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Please find follow this link for information on how to book: https://www.shreksadventure.com/tickets-prices/ways-to-visit/annual-pass-pre-book/
Before you arrive
Pre-booking is essential
Please make sure you have made your booking online. Before leaving home, please check our website and social media pages for the latest attraction information.
Do not travel if you have symptoms
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking.
Contactless payment
We are now a cashless attraction. Please be ready to make on-site payments using a 'contactless' bank card.
At the attraction
Hand Sanitiser
We continue to have additional hygiene and safety measures in place throughout our attractions, including enhanced cleaning, plentiful hand sanitiser points, maximised building ventilation and some suggested social distancing markers.
Face covering
We recommend guests continue to wear face coverings throughout our indoor attractions, unless you are exempt.
Hygiene measures
We politely request that our guests uphold the highest possible hygiene standards – through regular hand washing and the frequent application of hand sanitiser which are available through our attraction.
Experiences
Some of our guest experiences may still be adapted or modified to ensure guests and staff have the best experience whilst taking into account some social distancing and staff safety.
Book with confidence guarantee
At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.
The guarantee is free of charge for all standard and multi-attraction bookings.
You are covered in the event of:
- The attraction you have booked is closed
- UK Government restrictions on travel
- You are unable to travel due to sickness and/or isolation
You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. You’re able to move an attraction ticket up to 5 times, with the flexibility to move bookings up to 24 hours before your arrival time.
This guarantee applies to all standard and multi-attraction tickets, but is not currently applicable to premium tickets
*Multi-attraction tickets are valid for 90 days from the date of your first attraction visit. You're able to move the ticket up to 5 times within the 90 days.
