Latest update
We are temporarily closed as a precautionary measure due to unforeseen staff operational issues and plan to reopen on Saturday June 19. For information on how to change your visit date, please see questions below. All tickets are covered under our booking guarantee.
We ask all those guests who visit our attraction to observe closely our guidelines on maintaining a safe distance between each other and to maintain good hygiene practices and if they or any family member display any symptoms of COVID-19 we ask that they postpone their visit.
Before you arrive
Book online
Make your booking online as our new admission numbers will be limited
Status check
Before leaving home, check our website and social media pages for the latest information
Contactless payment
We are now a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card
Symptons
Please don't travel to our attraction should you start displaying any of the symptoms of COVID-19.
When you arrive
Face covering
Please wear a suitable face covering when in the attraction - these are available to purchase onsite
Social distancing
Social distancing will be outlined with floor markers or signage in queues, at entry and throughout the attraction
Temperature check
Non-contact temperature checks for guests and employees will be a condition of entry
Personal Protective Equipment (PPE)
We have introduced Personal Protective Equipment (PPE) requirements for our team
At the attraction
Hygiene stations
Hygiene stations and hand sanitiser will be available throughout the attraction
Enhanced cleaning
Enhanced cleaning measures will take place throughout the day
Safety measures
Some experiences and facilities may be suspended to ensure social distancing
Hygiene screens
We have installed hygiene screens at many of our service counters, to help physically separate guests from employees
