Accessibility Guide
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- Reschedule for free up to a day pre-arrival
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Shrek’s Adventure welcomes guests with disabilities, together with their helpers and carers. This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visitor information.
Visitors with Disabilities or Special Needs
Shrek's Adventure! London welcomes all. For more information please read the accessibility guide below
Carers and companions
Shrek's Adventure! London offers free entry to carers or essential companions of those with disabilities. See below for details
Visitors with reduced mobility
Shrek's Adventure! London is wheelchair accessible throughout the attraction. See below for details on access.
Visitors with Visual Impairments
Assistance dogs are welcome at Shrek’s Adventure.
The majority of our facilities are designed to be fully accessible to our disabled guests however it may not be possible for all guests to access the magic bus ride. It is also important that any wheelchair users book a wheelchair reservation in advance of their visit here
For anyone who has additional sensory needs, please read our Sensory Journey for a full breakdown of the attraction and all show spaces.
BALPAA Statement
“Members of the British Association of Leisure Parks, Pier and Attractions (BALPAA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular person for whatever reason. We have been advised by the Health and Safety executive that refusal on the grounds of Health and Safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.”
Suitability
For children and young infants:
We recommend the experience is suitable for children 3-12 years, but this is at the discretion of the parent or guardian. There are some elements of the tour, and characters that you meet along the way that your children may be scared of, including the witches (who you will see in animation and in person). Children under the age of 16 years must be accompanied by an adult 18 years and above
For international visitors:
The tours are run only in English to cater to the vast majority of international visitors. Many non-English speakers still enjoy the sensory nature of our tours but may not experience the attraction in the same way as those proficient in English. Unfortunately, audio guides are not available at this time
Visit our help centre for more information