Accessibility Guide
Know before you go
Shrek’s Adventure welcomes guests with disabilities, together with their helpers and carers.
- This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visitor information.
- Shrek's Adventure! London is wheelchair accessible throughout the attraction. See below for details on access.
- The majority of our facilities are designed to be fully accessible to our disabled guests however it may not be possible for all guests to access the magic bus ride. It is also important that any wheelchair users book a wheelchair reservation in advance of their visit.
- For anyone who has additional sensory needs, please read our Sensory Journey for a full breakdown of the attraction and all show spaces.
Wheelchair access information
Please pre-book a wheelchair timeslot using the button below.
- Wheelchair timeslots are available once per hour, at quarter past the hour.
- We can accommodate 1 wheelchair user per hour.
- A valid attraction ticket is required alongside your wheelchair timeslot.
If you are unable to book a wheelchair timeslot and attraction ticket together, please arrive at the time of your booked wheelchair timeslot.
Wheelchair requirements
- We do not currently have wheelchairs available to hire.
- Wheelchairs must be no more than 27 inches (69 cm) wide.
- Unfortunately, we are unable to accommodate mobility scooters.
Please be aware that Shrek's Adventure! London features uneven flooring and tight spaces.
For full accessibility information, please visit AccessAble.
Accessible toilet facilities
Our accessible toilet measures 157 cm × 200 cm, with a minimum turning space of 150 cm × 150 cm.
If you require a larger accessible toilet facility, please speak to a member of our team. We will be happy to arrange this for you where possible.
Carer Tickets
Shrek's Adventure! London offers free entry for carers or essential companions of guests with disabilities. Please book a carer ticket in advance and bring the necessary documentation, as it will be checked on arrival. Carer tickets are subject to availability, so we recommend booking early to secure entry.
Upon entry to the attraction, you will need to show one of the below items of documentation alongside the Carer ticket as proof of eligibility:
- Entitlement to Disability Living Allowance for children under 16
- Personal Independent payments for those aged 16-64
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit book.
- A Blue or Orange badge
- BD8 or a Certificate of Visual Impairment (CVI)
- International Proof of Disability
- A local authority registration document which is local to the attraction where it is being submitted.
- A recognised Assistance Dog ID Card
- Credability’s Access Card
British Sign Language Tours
Experience Shrek's Adventure! London like never before with our new British Sign Language tours.
Guests can now Venture into Far Far Away in a new British Sign Language Friendly format on the second Saturday of every month. Enjoy 9 fairytale themed laugh-out-loud shows with a dose of Donkey's cheekiness along the way. Do you what it takes to find all the special ingredients needed to make it home safely and find Shrek?
Suitability
For children and young infants:
We recommend the experience is suitable for children 6-12 years, but this is at the discretion of the parent or guardian. There are some elements of the tour, and characters that you meet along the way that your children may be scared of, including the witches (who you will see in animation and in person). Children under the age of 16 years must be accompanied by an adult 18 years and above
For international visitors - language suitability:
The tours are run only in English to cater to the vast majority of international visitors. Many non-English speakers still enjoy the sensory nature of our tours but may not experience the attraction in the same way as those proficient in English. Unfortunately, audio guides are not available at this time
Visit our help centre for more information
Visitors with reduced mobility
Carers Information
Visitors with hidden disabilities
Sensory Guide
BALPAA Statement
“Members of the British Association of Leisure Parks, Pier and Attractions (BALPAA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular person for whatever reason. We have been advised by the Health and Safety executive that refusal on the grounds of Health and Safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.”
